Frequently Asked Questions

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you Show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

Please contact us to get the latest information on your desired trip.

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable.

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $15 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to Show up.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going to vist city or great wall! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.

Yes, Beijing is generally a very safe city for tourists. However, as with any major city, we recommend keeping your valuables close and staying aware of your surroundings. Our guides are well-trained to ensure your safety during the tour.

Our guides are always there to assist you. If you get separated from the group, simply contact the guide’s phone number, which will be provided to you before the tour. Our guides are well-versed in the city and will help you get back on track immediately.

Some tours include lunch or snacks as part of the package. If food is not included, we will recommend local restaurants or provide snack breaks during the tour. Feel free to inform us of any dietary restrictions before the tour so we can accommodate you.

Yes, you are welcome to bring your own snacks or drinks for the tour. We recommend carrying water, especially during longer tours, to stay hydrated.

For most tours, we use comfortable, air-conditioned vehicles. If you have specific preferences or requirements for transportation, please let us know during your booking so we can accommodate your needs.

Yes, transportation is included in the private tour price, whether it’s a car, minivan, or coach depending on the number of guests in your party. If you’re booking a specific vehicle (e.g., luxury or wheelchair-accessible), please inform us in advance.

Yes, all of our tour guides are fluent in English. If you require a guide who speaks a different language, please let us know at the time of booking, and we will do our best to accommodate your needs.

Our guides are happy to help with basic translation needs during the tour. For more complex translation requirements (e.g., restaurant menus or booking services), we recommend bringing a translation app or using our guide for assistance.

Yes, children are welcome on most of our tours. We recommend checking the specific tour description for age suitability. If your child requires a child seat or special accommodations, please let us know when booking.

We offer tours that are wheelchair accessible. Please let us know about any accessibility needs when making your reservation so we can ensure a comfortable experience for you.

If you miss your tour, unfortunately, we cannot guarantee a spot on another tour for the same day. However, if you notify us in advance, we will do our best to accommodate you on another date or time, depending on availability.

The best times to visit Beijing are during the spring (April to June) and autumn (September to November) when the weather is mild. Summers can be hot, and winters can be cold, but they offer unique experiences, such as fewer crowds and winter festivals.

Tour durations vary depending on the itinerary. Half-day tours typically last around 4-5 hours, while full-day tours can last from 8 to 10 hours. Specific durations will be indicated in the tour description at the time of booking.

Yes, we offer flexible, customized tours. If you have specific sites or experiences you’d like to include, just let us know when booking, and we will tailor the tour to meet your preferences.

Group sizes vary, but we generally keep groups small, ranging from 5 to 15 people. This allows for a more personalized experience. If you prefer a private group experience, we offer private tours as well.

We strongly recommend booking your group tour in advance to ensure availability. If there is space available, you can join a tour on the day, but this is subject to availability and cannot be guaranteed.

If you lose an item during the tour, immediately inform your guide. We make every effort to locate lost items, and if found, we can arrange for you to collect it or have it sent to you. Please note that we are not responsible for any lost or stolen personal items.

If you realize you left an item in the vehicle, please contact us as soon as possible with details of the item and the tour you participated in. We will work to retrieve it and arrange for its return as quickly as possible.

If you feel unwell during the tour, please inform your guide immediately. They will assess the situation and provide assistance. If needed, they will help you find medical care or arrange for transportation back to your accommodation.

In case of an emergency, your guide is trained to handle most situations and will ensure your safety. They will take appropriate action and notify the necessary authorities. If needed, the tour will be modified or canceled to ensure everyone’s safety.